Return an online purchase
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| Online purchases returned within 15 days to our online Returns Center by email will receive a refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item except when returning an online item to a store and when returning an item paid for with our Pay in Store payment option. |
| Items must be returned, in new, or like-new condition, and in its original packaging, and with all paperwork including manuals, assembly instructions and your packing slip, as well as all accessories to ensure full credit. |
| Please note the following items: computer & video game software; trading cards; helicopters and other toys with mechanical or/and electronic parts must be returned in its original, sealed and unopened packages along with an in-store receipt or online packing slip for refund. If the packages have been opened, the items may only be exchanged for the identical items or titles. |
| o Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. If you are returning an item because it is damaged or defective. |
| o In some cases when the item is being returned due to you not being at the address supplied at the time of delivery your item could be put on hold at the shipping company before being returned to our factory. If your item is put on hold at the shipping company or customs it is your responsibility to contact either party. We will be willing to provide a refund minus the shipping costs also minus up to $6 per kilo that the postal service may charge us for the return item. |
| o If the Gift Card payment option was used, returns made to the Online Returns Center will be refunded using an eGift Card that will be emailed to you within 24 hours of processing. This eGift Card may be exchanged in the I Spy Tank store for a full refund issued using your original method of payment. Returns made to a I Spy Tank will be refunded using the method of payment used at the store when you paid for your order. |
| ISpyTank.com reserves the right to refuse any returns if they do not meet our return requirements. Instructions for Returns to our Online Returns Center Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed in order to allow us the opportunity to process your return. |
| 1. Send the item in its original packaging. Bundles |
| Items purchased as part of a build your own bundle must be returned as a group. The individual items that make up the bundle cannot be returned individually. Personal Data |
| Please remove all personal data (e.g., computer or wireless phone data, videotapes), from any returned items. Toysrus.com/Babiesrus.com is not responsible for any personal data left on or in these items. Promotional Items |
| Any product that is returned without a promotional item(s) that was included with the original transaction (e.g., buy a TV, get a free DVD player; buy a TV, get a free gift card; or buy a TV, get a DVD player half off) will have the value of the promotional item deducted from the refund amount. |
| 2. Pack the item carefully so that it will not be damaged during the shipping process. No credit will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition). |
| 3. Include your original packing slip. We will not be able to process a return for any shipment received without a packing slip. |
| IMPORTANT: You must check the reason for your return from the list provided on your packing slip in order for your return to be processed. If you selected Damaged, Defective or Other, you must state the nature of the damage or defect, or the reason for "other" in the space provided on the packing slip in order for us to properly process your return. |
| 4. Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please request delivery confirmation. We are not responsible for items lost during shipping, and cannot process your return until the item is received. |
| 5. Unless a different return address is specified on your packing slip, all returns should be sent to the address you received from our support agent and together with the RMA number The label for return shipment is located on the reverse side of the packing slip Please take care in returning your items. Any item received outside of our return policy will be returned without credit. Gift Returns |
| Returns of Items Where Free Gift Card Was Received With Purchase If you received a free gift card or free merchandise with your purchase, the value of the free gift card or free merchandise will be deducted from your refund amount unless you return the free gift card unused or the free merchandise in resalable condition. If the free gift card or free merchandise came with the purchase of multiple qualifying items, your receipt will show the amount of each item attributable to the free gift card or free merchandise, and your return will be reduced by that amount unless you return the free gift card unused or the free merchandise in resalable condition. Similarly, if purchasing an item makes you eligible for a discount on other merchandise, the amount of the discount will be deducted from the return value of the item unless you return that other merchandise as well. For example: |
| You purchase a bike for $100 and receive a free $10 gift card. If you return the bike, $10 will be deducted from the refund amount and your refund amount will be $90 unless you return the free gift card unused. If you do return the free gift card, your return value will be $100. |
| You purchase a bike for $100 and receive a free bike helmet valued at $25. If you subsequently return the bike, $25 will be deducted from the refund amount and your refund will be $75 unless you return the bike helmet unused. If you do return the bike helmet unused, your return value will be $100. |
| The offer is "buy $100 worth of board games and receive a free $10 gift card." You buy 10 items for $10 each, totaling $100. If you return one of those items without the free gift card, the amount of your refund will be $9 unless you return the free gift card unused. If you purchase a bike for $100 and buy a bike basket for 50% off of a $10 regular retail price (such that you pay $5 for the bike basket) and you return the bike, your return amount will be $95 unless you also return the bike basket. If you return the bike basket, your return value will be $105. |
| Exceptions to 15-Day Policy Return Guidelines for Computer Hardware, Cameras, Camcorders, Digital Audible Players, Video Game Hardware, Personal DVD Player, No Contract Cell Phones and Baby Monitors. We will accept returns of the following items within 15 days, from the date of purchase: Computer hardware (eReaders, Netbooks, Tablets); cameras; camcorders; digital audio players; video game hardware; presonal DVD player; no-contract cell phones and baby monitors. The original in-store receipt or online packing slip is required and the item must be returned in its original package for a refund or exchange. Return Guidelines for Select Wheel and Outdoor Equipment/Items We will not accept returns on some opened items purchased from our pool, water slide and large item categories; these manufacturers are listed below. For the convenience of our guests, these manufacturers have set up toll-free customer service lines to handle all questions, problems and issues with defective merchandise. |
Damaged or Defective Products
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| To return a damaged or defective item, please contact our customer service team by startint a Ticket. Our customer service team will provide you with a return label information and shipping instructions. Once we receive the item and have validated the damage/defect, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us, and we must be able to validate the damage/defect. Warranties |
| Many of the products that are sold on the I Spy Tank website come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly. I Spy Tank Recalled Product Return Policy |
| Nothing is more important than the safety of your children. To that end, we will gladly accept returns on recalled items. If you choose to return your item to our Online Return Center, a refund will be processed to the original method of payment as long as the item is accompanied by your packing slip. If you choose to return the item to one of our retail stores, a refund will be processed to the original method of payment if your have your packing slip, or to a I Spy Tank merchandise credit card if you do not have your packing slip. |
